Over the past month, I have had a whole host of issues with my Sprint PCS account. You name it, they screwed it up. The name on my account was suddenly changed with no way for Sprint to change it back (the caller ID name for one of my lines became the primary account holder name). They were forced to close my account and open a new one for me. Great. On top of all that, there were charges on my old account that I shouldn’t have had. They messed up a previous plan change and ended up billing me for extra minutes and services.

So here I was with my new account. It was set up on July 24 and the first invoice was sent out on July 26. There were a handful of issues with this bill. First, my corporate discount was missing. Second, all the services I just got credit for on my old account were now back! Grrrr! I called to have the corporate discount added and was told at that time to ignore this first bill and they would send me a new one. The due date on this first bill was August 21, so not a big deal.
On August 1, Sprint sent me another bill (due August 28). This bill was generated to align my account with the corporate billing cycles. Aparently, at this time, my previous bill (dated July 26) became past due. Yes, you heard right – Sprint considered my July 26 bill to be late and unpaid, even though it wasn’t due until August 21. On August 10, I received a disconnection notice due to my unpaid balance. On top of all that, my August 1 bill still had more erroneous charges and I was even double-billed for the last week in July (charges appear on both bills).

When all was said and done, I made two trips to a Sprint store, two email inquiries to the Sprint web site, and literally about 15 phone calls to Sprint. I had much better luck once the woman in the Sprint store gave me a “special” toll-free number to call. Aparently it takes you right in to the Texas call center, which is considered level 2. After one ring, you get a live person… and a live person who knows what the hell they are talking about. Double bonus.

Now, over a full month since I started down this road, my issues are resolved. I received almost $130 in credits for all of the erroneous charges they applied to me account. The funny part is, the last woman I spoke to in the corporate discount group was such an idiot that she credited my an extra $10! That’s the least they can do for all my time and aggravation.

The lesson for today boys and girls is: avoid Sprint at all costs. Their customer support sucks and their billing system sucks. Don’t waste your time with them.

This entry was posted on Tuesday, August 22nd, 2006 at 5:02 pm and is filed under Stupid Things. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.